Introduction
At Mmk121, we recognise the impact gambling can have on individuals and their families. This Self-Exclusion Policy sets out the formal process to suspend gambling activity on the platform, the effects during a self-exclusion period, and the steps available to support responsible gambling.
Scope and Purpose
This policy applies to all accounts held by users on the Mmk121 platform. It describes voluntary self-exclusion as a protective measure, including fixed-term exclusions and indefinite exclusions, with the aim of reducing or preventing gambling engagement for the duration of the chosen period.
Self-Exclusion Periods
Users may request a fixed self-exclusion period of 3 months up to 5 years, or an indefinite term. The period commences on the date the request is processed by Mmk121. Extensions or renewals may be effected in accordance with applicable law and internal procedures. An indefinite term remains subject to review at defined intervals by Mmk121.
Initiating Self-Exclusion
Requests may be submitted through the Self-Exclusion option in the user’s profile or by contacting Mmk121 Customer Support. The request must specify the chosen period and may include a note regarding termination conditions. Once processed, the self-exclusion is binding for the selected term.
Effects During Self-Exclusion
- During the self-exclusion period, the user shall be prohibited from placing bets or engaging in gambling activities on the Mmk121 platform. The user may still log in to view account information and withdraw any remaining balance in accordance with our withdrawal policies.
- It will not be possible to reactivate or reopen the account during the exclusion period, and measures will be employed to prevent creation of new accounts that are linked to the excluded user.
- The user will not receive promotional materials or other communications related to Mmk121 during the exclusion period.
Termination or Modification of Exclusion
End of period: At the conclusion of the self-exclusion term, the user’s account will automatically reactivate and normal access will be restored, subject to standard verification and compliance checks.
Early termination: A user may request termination before the expiry date. Termination becomes effective after a 24-hour cooling-off period, during which the user may reconsider the decision. After the cooling-off period, access will be restored in full.
Marketing, Communications and Data Handling
During self-exclusion, Mmk121 will cease marketing communications to the user and remove the user from marketing databases where practicable. The user is advised to delete or disable Mmk121 applications, notifications and any related third‑party integrations to reduce incidental access. All self-exclusion requests and related personal data are processed in accordance with Mmk121’s Privacy Policy and applicable data protection laws.
Cross-Operator Exclusions
We encourage users to seek exclusion from all other licensed gambling operators with whom they hold accounts. Users may submit a Self-Exclusion Notice to other operators or contact those operators directly to request comparable exclusions. Mmk121 supports reasonable cooperation to the extent required by applicable law and regulatory obligations.
Support and Responsible Gambling Resources
Throughout the self-exclusion period, users are encouraged to seek professional help for gambling-related concerns. Mmk121 provides information and pointers to responsible gambling services and support lines. For assistance with the self-exclusion process, contact our Customer Support team via the in-platform Help channel or the designated Self-Exclusion channel.
Privacy and Confidentiality
All self-exclusion requests are treated with strict confidentiality. Personal data processed in relation to self-exclusion is handled in accordance with Mmk121’s Privacy Policy and applicable data protection laws.
Policy Updates
This policy is subject to periodic review and may be updated to reflect regulatory changes or evolving business practices. Notified changes will be communicated to registered users and reflected in the Help resources.
Contact Information
For questions or assistance regarding the self-exclusion process, please contact Mmk121 Customer Support through the in-platform Help channel or the Self-Exclusion contact option within your profile.